Mandarin Wellness Center
A Holistic Medical Practice
While on vacation recently, I realized how closely to the edge of burn-out I have actually come. I commonly spend 1-3 hours a day going over chart messages, labs, refill requests, etc. and I can no longer afford to give that time away. If I continue to push and my health breaks, I’m not of use to anyone. I’ve decided to make changes that will allow me to work less and support my well-being so that I can continue working another 5 years. Hopefully that is a goal you can support!
We are revising the space on the south side of the building that will allow me a small front office, a treatment room, and an area for providing IV’s. We will rent out my current office space. Monday through Thursday I will see patients with 1 receptionist/medical assistant, and Friday +/- Saturday an IV nurse with a receptionist will use the space.
In order for one support person to manage we will no longer offer drawing blood. The current number of phone messages and refill requests that we are able to handle will be greatly limited. It will be essential to organize your prescription refills, requests, and needs to be handled at visits, or you may have to wait till you can get an appointment to take care of it (I will have fewer appointment slots). When you refill your medications, look at the number of refills remaining. If there are none, you need to call us so you will be able to get an appointment in time to get your refills. Phone requests, filling out forms, writing for IV orders, obtaining prior authorizations for medications, and letters requested outside of a visit will be handled only if there is time available and will require a credit card to cover my time.
If you request email correspondence or medications prescribed outside of a visit, you will need to provide a credit card on file to cover the charge (usually $10 for 1 or 2 prescriptions of $30-$75 for email, depending on the time ), or you can schedule regular visits and have the medications prescribed or questions answered at the visits.
A common frustration that consumes my time is people who were given a lab order with a time frame and/or a visit recommended to follow up or go over the labs. Then months after, they call to request a refill at no charge, when they haven’t done their part – sometimes after I have written for labs 3 or 4 times! These are the type of instances that will engender a charge for a refill, and if that continues, may require the patient to find a new doctor. Sometimes it seems as though some consider us to be an eternal free refill service or request refills when it has been far too long since being seen. Please refrain from calling to request a specific test or new medication when I have absolutely no history or evaluation to know what’s appropriate.
We will be gradually instituting these changes as we approach our projected move to the new space August 3. Thank you for understanding the need to make these changes, so that I can continue to be there for you!
Shirley Hartman M.D
Let's get healthy
At Mandarin Wellness Center, Dr. Hartman and her team have your best interest in mind. We customize our treatment to your health needs, integrating western medicine and holistic/natural treatments for healthy living.
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